FAQs

1. How can I book a tour with PlanMyTour?

You can book a tour through our website https://www.planmytour.biz or contact us directly at bookings@planmytour.biz or +91 9403 89 1412.

2. What are the payment options available for booking a tour?

PlanMyTour accepts the following payment methods:

  • Cheque: Must be made in favor of 'VistaVoyage Solutions (OPC) Private Limited.'
  • Demand Draft: Payable to 'VistaVoyage Solutions (OPC) Private Limited.'
  • NEFT, RTGS, IMPS: Bank details will be provided upon request.
  • Credit Card: A 0.5% convenience charge applies.
  • Debit Card: A 0.5% convenience charge applies.
  • Net Banking: Available via https://www.planmytour.biz.

For international card payments, please contact us at +91 9403 89 1412 for further assistance.

3. What are the terms for cancellations or modifications to my booking?

To cancel or modify your booking, please email us at bookings@planmytour.biz. Cancellation fees will apply based on the timing of your cancellation and the specific tour. If you need to change your booking, it will be treated as a new booking, and applicable charges based on the net tour price will apply. For detailed information on our cancellation and refund policy, please refer to our website https://www.planmytour.biz/cancellation--refund-policy.

4. What is included in the tour package?

Our standard tour packages include:

  • Accommodation
  • Activities as per the itinerary
  • Transport
  • Meals as per the itinerary
  • Expert Tour Managers
  • Visa fees for Indian Nationals

Additional services or inclusions may vary depending on the tour package. For a detailed list of inclusions and exclusions, please refer to the specific tour itinerary.

5. What should I do if I have special dietary requirements?

Please inform us of any special dietary requirements at the time of booking. While we will make reasonable efforts to accommodate such requests, it cannot be guaranteed. For highly specific dietary needs, a customized tour may be more suitable.

6. How can I communicate with PlanMyTour during my tour?

A WhatsApp group will be created by the Tour Manager on the second day of the tour for sharing tour information. If you have concerns about using WhatsApp for communication, please notify the Tour Manager immediately.

7. What happens if my visa application is rejected?

If your visa application is rejected, the cancellation charges will be applied based on the date of rejection. PlanMyTour is not responsible for the reapplication process or any associated risks.

8. How do I file a complaint or provide feedback?

Any complaints regarding independent contractors should be reported in writing and a copy provided to the Tour Manager or PlanMyTour within 7 days of the incident. Feedback can be shared via email at bookings@planmytour.biz.

9. What are the terms for using a gift voucher with PlanMyTour?

Gift vouchers must be used within the specified validity period and can only be redeemed once per booking for Group Tours or Customized Holidays booked through PlanMyTour Sales Offices. Vouchers are non-transferable, cannot be combined with other offers, and additional charges exceeding the voucher amount must be paid by the guest.

10. How does PlanMyTour handle privacy and data protection?

Information provided by guests may be disclosed as required by law but will not be shared with other guests or used for non-official purposes. For detailed information on our privacy policy, please refer to our website https://www.planmytour.biz/privacy-policy.

11. How can I reach out to PlanMyTour for any other questions or issues?

For any further questions or issues, please contact us via:

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